Diary Events and Workflow Management
The Events Management function in Isokon enables you to record specific events. These can be associated to any given matter, client, or member of staff responsible for the event. Events may be created ad-hoc or via the chronology. Events may be viewed though member of staff or date (overdue, due today, future). Reports may be generated on all events via a comprehensive search facility.
The Events Facility enables you to create an event, each event can record the dates, priority, event title, description, member of staff and sub-events. One event may contain many sub-events. Events may be viewed centrally or on a client by client basis. Events may also be linked to a specific matter allowing easy access to either the client or a specific matter.
Workflow and Document Production
An extensive and sophisticated user-definable workflow management system is provided as a standard feature of Isokon software.
Events are generated for particular cases and for items within a case (e.g. an asset disposal). Standard workflows are provided for a variety of typical matters and typical actions.
Where actions involve document production, the software automatically inserts relevant client and case information into document templates. The user can therefore review and amend documents on the screen before printing.
Event Tracking and To-do Lists
Isokon contains an event tracking system integrated within the Isokon software. This facilitates ‘progress chasing’ – of all matters – and individual items within a matter, such as disposal of assets in a probate, for example.
To-do lists are produced by matter, by department or by Fee-Earner, who can therefore use the to-do list to select their work.
All to-do lists have a drill-down facility directly to the relevant case.
Department heads can use to-do lists to monitor progress on departmental work.
By viewing the ‘work done’ part of the event management screen, you will be able to provide your enquiring client with an instantaneous response without having to look for the file. and thus avoiding the need to return the client’s phone call. And then having to diarise to return the client’s call.
Using Isokon in this manner will ensure that you will avoid the danger of irritated clients and beneficiaries, and the risk that they are quite likely to take their future legal work elsewhere.